Shipping Policy

This Shipping Policy explains how Pure Comforts processes, ships, delivers, and handles orders placed through our online store. By placing an order with Pure Comforts, the customer agrees to the terms described below.

Order Processing

Orders are processed after payment has been successfully authorized and verified.

Processing time may vary depending on order volume, product availability, payment review, fraud prevention checks, fulfillment conditions, weekends, holidays, or other operational factors.

Most orders are prepared for shipment within a reasonable processing period after the order is confirmed. Processing time is separate from shipping time.

Pure Comforts reserves the right to delay, hold, cancel, or request additional verification for any order that appears incomplete, inaccurate, suspicious, high-risk, or potentially fraudulent.

Shipping Times

Estimated shipping times may vary depending on the destination, shipping carrier, product availability, fulfillment location, and selected shipping method.

Shipping estimates shown on the website, checkout page, order confirmation, or tracking page are estimates only and are not guaranteed delivery dates.

Delivery may take longer during peak seasons, holidays, promotional periods, severe weather, carrier disruptions, supply chain delays, customs delays, or other circumstances outside the control of Pure Comforts.

Pure Comforts is not responsible for shipping delays caused by carriers, incorrect addresses, customs, weather, natural disasters, payment verification, security reviews, or events beyond our reasonable control.

Shipping Confirmation and Tracking

Once an order has been shipped, the customer may receive a shipping confirmation with tracking information when available.

Tracking information may take time to update after the package has been handed to the shipping carrier.

Pure Comforts is not responsible for delays in tracking updates caused by the shipping carrier or tracking system.

The customer is responsible for monitoring tracking updates and ensuring that someone is available to receive the package when required.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Pure Comforts is not responsible for orders that are delayed, lost, returned, misdelivered, or undeliverable due to inaccurate, incomplete, outdated, or incorrectly entered shipping information provided by the customer.

This includes, but is not limited to:

• Incorrect street address

• Missing apartment, suite, unit, or building number

• Incorrect ZIP code

• Incorrect city or state

• Incorrect recipient name

• Incomplete delivery instructions

• Undeliverable or restricted delivery locations

Customers should carefully review all shipping information before completing an order.

Address Changes

Pure Comforts may not be able to change a shipping address after an order has been placed.

Address changes are not guaranteed and may only be possible before the order has been processed, packed, or shipped.

Once an order has entered fulfillment or has been handed to the shipping carrier, Pure Comforts cannot guarantee that any address correction or delivery change can be made.

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees before the order can be resent.

Delivery Responsibility

Once an order has been transferred to the shipping carrier, delivery may be outside the direct control of Pure Comforts.

If tracking shows that the order was delivered to the shipping address provided at checkout, the order is considered delivered.

Pure Comforts is not responsible for packages that are lost, stolen, misplaced, or missing after delivery confirmation.

Customers are responsible for providing a safe, secure, and accessible delivery location.

If a customer believes a delivered package is missing, the customer should contact the shipping carrier directly and check with neighbors, household members, building staff, mailrooms, front desks, or local delivery locations.

Lost or Stolen Packages

Pure Comforts is not responsible for lost or stolen packages after the carrier confirms delivery to the address provided by the customer.

In some cases, Pure Comforts may assist the customer by providing tracking details or shipment information, but Pure Comforts does not guarantee replacement, refund, or store credit for packages marked as delivered by the carrier.

Customers may be required to file a claim directly with the shipping carrier for lost or stolen packages.

Delayed Packages

Shipping delays may occur for reasons outside the control of Pure Comforts.

A delayed package does not automatically qualify for a refund, cancellation, chargeback, or replacement.

Pure Comforts may assist in reviewing tracking information, but the final delivery timeline may depend on the shipping carrier.

Customers should allow reasonable time for carrier updates before requesting further assistance.

Returned to Sender Packages

If a package is returned to sender due to an incorrect address, incomplete address, failed delivery attempt, refusal, unclaimed package, restricted delivery location, or any reason outside the control of Pure Comforts, the customer may be responsible for the cost of reshipping.

Original shipping fees, handling fees, return shipping fees, and carrier-related charges may be non-refundable.

Pure Comforts does not guarantee a refund for packages returned to sender due to customer error, failed delivery, refusal, or unclaimed status.

Refused or Unclaimed Deliveries

Customers are responsible for accepting delivery of their orders.

If a package is refused, abandoned, unclaimed, or not collected within the carrier’s required timeframe, Pure Comforts may deduct shipping costs, return fees, handling fees, restocking costs, and other carrier-related expenses from any eligible refund.

Pure Comforts reserves the right to refuse reshipment or refund for orders that are repeatedly refused, abandoned, or unclaimed.

Damaged Packages

Customers should inspect packages immediately upon delivery.

If a package arrives visibly damaged, the customer should take clear photos of the package, shipping label, product, and packaging materials before discarding anything.

Damage claims must be reported to Pure Comforts within 48 hours of delivery.

Failure to report damage within 48 hours may limit or void eligibility for a replacement, refund, store credit, or carrier claim assistance.

Pure Comforts may request photos, videos, packaging details, delivery confirmation, and other information necessary to review the claim.

Incorrect or Missing Items

If the customer receives an incorrect item or believes an item is missing from the order, the customer must contact Pure Comforts within 48 hours of delivery.

The customer may be required to provide the order number, photos of the package, photos of all items received, photos of the packing materials, and photos of the shipping label.

Pure Comforts reserves the right to investigate the issue before offering a replacement, refund, store credit, or other resolution.

Claims submitted outside the required timeframe may be denied.

Split Shipments

Some orders may be shipped in multiple packages.

Items from the same order may arrive separately depending on product availability, fulfillment location, package size, carrier routing, or operational requirements.

If an order arrives in multiple shipments, the customer may receive separate tracking numbers when available.

A partial delivery does not necessarily mean an item is missing.

Shipping Fees

Shipping fees may vary depending on the order value, destination, shipping method, promotions, and other checkout conditions.

Shipping fees are shown at checkout before the order is completed.

Original shipping fees, expedited shipping fees, handling fees, shipping protection fees, and carrier-related fees are non-refundable unless required by law or unless Pure Comforts determines otherwise at its sole discretion.

Free Shipping Promotions

Pure Comforts may offer free shipping promotions from time to time.

Free shipping offers may be subject to order minimums, destination restrictions, product exclusions, promotional limitations, or other conditions.

Pure Comforts reserves the right to modify, suspend, or cancel free shipping promotions at any time.

If an order that received free shipping is returned, shipping and handling costs may be deducted from any eligible refund where permitted by law.

International Shipping

Pure Comforts primarily serves customers in the United States, but certain orders may be available for international shipment when supported by the website or checkout.

International shipments may be subject to customs duties, import taxes, brokerage fees, inspections, customs delays, or other charges imposed by the destination country.

Customers are responsible for any customs duties, import taxes, local fees, or additional charges required by their country or shipping carrier.

Pure Comforts is not responsible for delays, rejections, seizures, taxes, duties, or delivery issues caused by customs authorities or international shipping regulations.

Customs and Import Restrictions

Customers are responsible for ensuring that products ordered from Pure Comforts can be legally imported into their destination country or region.

Pure Comforts is not responsible for packages delayed, rejected, returned, held, confiscated, or destroyed by customs authorities or local regulations.

If a package is returned due to customs refusal, import restrictions, unpaid duties, or failure to comply with local requirements, shipping costs and carrier fees may be deducted from any eligible refund.

Carrier Issues

Pure Comforts may use third-party carriers and fulfillment providers to deliver orders.

Carrier delays, failed delivery attempts, tracking errors, route changes, scanning delays, and delivery disputes are handled according to the carrier’s policies and procedures.

Pure Comforts is not liable for carrier errors, carrier delays, or delivery issues outside its direct control.

Order Cancellation After Shipment

Orders cannot be canceled once they have been processed, packed, or shipped.

If the customer no longer wants the order after it has shipped, the customer may request a return after delivery, subject to the Pure Comforts Return and Refund Policy.

Shipping fees and carrier-related charges may not be refundable.

Fraud Prevention and Delivery Verification

Pure Comforts reserves the right to review orders for fraud prevention, payment security, and delivery risk.

Orders may be delayed, canceled, or require additional verification if suspicious activity, high-risk payment information, inconsistent customer details, unusual order behavior, or fraud indicators are detected.

Pure Comforts may use order details, shipping information, tracking confirmation, delivery records, customer communication, IP address data, and checkout records to verify shipment and defend against chargebacks, delivery disputes, fraud claims, or payment disputes.

Final Shipping Decision

Pure Comforts reserves the right to make the final decision regarding shipping issues, delivery claims, replacements, reshipments, refunds, and carrier-related disputes.

This Shipping Policy is designed to provide customers with a clear understanding of shipping procedures while protecting Pure Comforts from shipping abuse, delivery fraud, incorrect address issues, and circumstances outside the company’s control.